A downtime to Intesa Sanpaolo’s online services is underway this afternoon, February 25, 2026. According to the portal Downdetectorstarting from 1pm numerous customers reported problems with the banking institution’s app (41%), with smartphone banking services (39%) and with the online bank (20%), with a peak of over 2200 reports around 3pm. At the moment the number of reports of the app not working is rapidly decreasing (280 at 3.21pm): according to the experts IT PointIntesa Sanpaolo has identified and resolved the problem, so it is expected that the ability to access the app and the ability to carry out operations will soon be completely restored.
Many reports refer to the inability to access the app or carry out operations both via browser and via app. Many users have encountered an error message that says «We apologize but due to a technical problem the operation was not successful» or «We apologize but due to a technical problem you cannot continue. Please try again later.” The reports come from all over Italy, mainly from the major cities (Turin, Milan, Bologna, Rome, Naples, Bari).
